Not just Happy Shopping, Happy Shipping Too! 😃

Processing & Delivery Timelines (India)

• Prepaid Orders: Dispatched within 2 business days
• COD Orders: Dispatched within 3 business days (we do a quick verification first)
• Delivery Times:
  • Metro Cities: 3–7 business days
  • Remote Villages: 10–12 business days

International Shipping

• Processing Time: 3 business days
• Delivery Time: 10–15 business days
• Note: Customs duties may apply based on your country's regulations.

Delivery Hours

• When? Monday to Saturday, 10:00 AM – 6:00 PM
• Who? Someone needs to sign for your Deyga goodies! If you’re unavailable, assign a trusted friend, family member, or neighbor.

Shipping Charges

India:

• Prepaid Orders:
  • Below ₹999: ₹45
    
  • ₹999 and Above: Free shipping!
• Cash on Delivery (COD):
  • Below ₹5,000: ₹75
  • Above ₹5,000: COD not available

International Orders:

• Charges vary by destination. Any local duties or taxes are the customer’s responsibility.

Returns & Replacements

We value your trust, and we want to ensure clarity in how returns work at Deyga.

Products Cannot Be Returned Once Delivered

Once the product has been delivered, returns will not be accepted in adherence to our safety and hygiene standards.

If Your Order Arrives Damaged

• Inform us within 24 hours of delivery.
• Video proof of the unboxing is required.
• If eligible, we'll process a replacement or full/partial refund after reviewing the evidence.
• Once the replacement is dispatched, it is expected to be delivered within 4-7 business days.

Requests without unboxing videos or made after 24 hours won’t be eligible for refunds or replacements.

Return Process

• Email us at enquiry@deyga.in with your order ID and unboxing video.
• Once verified, refunds will be processed within 4 - 7 business days to your original payment method.

Note: Damages caused after delivery, improper use, or negligence will not be covered.

Cancellations

• Orders can be cancelled within 2 hours for a full refund.
• After 2 hours, a 30% deduction applies for prepaid orders.
• If the order is already shipped, no cancellation or refund is possible.

Need Help?

We're here for you. Reach out at enquiry@deyga.in for any concerns or support.

Thank you for choosing Deyga! We hope your experience is as pure and delightful as our products 🌿